Teams as the new Skype for Business client

Q: (from Janice) We are developing an Enterprise Telecommunication practice to augment our Office 365 business. What is happening with Skype for Business? Should we hold off until the dust settles? A: You are obviously referencing some of the announcements that have come out of Envision and Ignite this week. Specifically the announcement that we…

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Forms in Preview for Office 365 Commercial Customers

  Garrett Bundy For quite some time now our Education customers have had access to the service called Forms. Forms allows you to create surveys, polls and quizzes that can collect data from both internal employees as well as external customers and vendors. We are pleased to announce that this functionality is now available, in…

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Exchange Online Backup & Recovery

Q: (from Megan) It’s my understanding that there is no way to restore an Exchange Online mailbox back to a certain point in time natively in Office 365 and that you would need a third party tool for this.  Is that correct?   A: Exchange natively is set for 14 day retention for deleted items….

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Office 365 ROI Tool

Q: (from Neal) Hello. I hope all is well. I am trying to find, what I recall as being, an Excel workbook that helped partners calculate a customers ROI for Office 365. I know MS has an  online calculator that is highly simplified, but I need something a bit  more detailed. Are you aware of…

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Can I change my onmicrosoft.com domain name?

Q: (from Janelle) Reaching out to you guys to find out if you know for sure if I can or cannot change a client’s onmicrosoft.com initial tenant domain. We have a client whose initial tenant domain is spelled wrong….wasn’t a problem until now because they’re starting to use more features like sharepoint.  yyyyyy.onmicrosoft.com…should be zzzzzz.onmicrosoft.com…

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Support for Access Web Apps in SharePoint Online Going Away

Q: (from Megan) Is there a good Microsoft resource with more information on the removal of Access Services from SharePoint Online?  My understanding is that no new Access apps can be created, but I’m trying to confirm whether or not my client that houses their tables in SharePoint Online and accesses them via Access 2016…

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Newly available Office 365 Advanced Security and Compliance solutions campaign

Todd Sweetser Hi Cloud Partners!  Came across this new set of partner resources that revolve around a very valuable topic, Office 365 Security and Compliance.  This can be used to help you expand your practice and bring some visibility into some of the value added solutions that Office 365 offers around security. Damaging publicity. Costly…

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Outlook Customer Manager Now Rolling Out

Garrett Bundy Hello Partners!   For quite some time now SMB customers have been looking for a way to leverage the functionality that was part of the solution called Business Contact Manager.  BCM has not been available or supported for some time now.  In it’s place we are now rolling out the Outlook Customer Manager…

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MileIQ: Another Office 365 Benefit

Q: (from Jeff) How do I find out which O365 plans include MileIQ? It would be nice if there was more info…  A: Well this caught me by surprise. Frankly, we’ve owned the company for almost 18 months and I nor my peers even knew about the acquisition. Microsoft has acquired Mobile Data Labs Further…

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Updated Partner Readiness Webcasts on Office 365 Enterprise E5

East Region SMB Techcast WHAT: Office 365 E5!  Auto-Attendant, Call Queues!  But wait, there’s more! WHEN: 4/20 @ 11:00 AM EST Now that the Skype for Business Cloud PBX can deliver the needed Auto-Attendant and Call Queues, it’s time to revisit what voice and collaboration solutions Skype for Business Online can now provide in some…

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Significant Update to Advanced Threat Protection

Garrett Bundy Hello Partners! Earlier this week we announced some pretty significant (and cool) feature updates for Office 365.  Office 365 Threat Intelligence, Office 365 Advanced Data Governance and then what I think is the coolest are the updates to the Advanced Threat Protection service!  Let’s take a look at each of these in a…

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Call Queues and Auto Attendant trainings updated for General Availability

Tim Tetrick   Hello Microsoft Partners, I hope everyone saw the news from last week that the Skype for Business Cloud PBX calling features Auto Attendant and Call Queues are now generally available.  These two features were previously available via Public Preview at www.skypepreview.com but have now been officially released.  You can read more in…

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Join your regional April SMB Partner Insider call this Friday, April 7

Garrett Bundy   Hello Partners! It’s time for the April US SMB Partner Insider call. Join your local Microsoft US team for the SMB Partner Insider call this Friday, April 7, 2017. You’ll get valuable, actionable information to help your Microsoft business grow. Presenters on these calls include the Microsoft Regional General Manager, Partner Sales…

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New Service Health Dashboard–now Generally Available

Garrett Bundy Hello Partners!  For a while now we have had the Service Health Dashboard “update” in preview after we announced it during Ignite 2016.  Now we are pleased to let you know that it is generally available for everyone. Here is a summary of the main improvements: Access rich and more actionable incident insights—The…

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Join us at SMB Live and build your Microsoft cloud practice

Tim Tetrick   This year’s SMB Live events, coming to 22 cities across the United States, include a day of new in-depth and hands-on marketing content, and a day of 200 & 300-level technical training to modernize your organization’s technical skills and marketing capabilities. You’ll leave SMB Live with the tools you need for cloud…

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Office Go-to-Market (GTM) Guide for ISVs

Todd Sweetser Hi Cloud Partners!  I know that many of you out there may have an ISV side to your practice, or perhaps you are thinking of developing one to help give you some great value added capabilities.  With that, this came across my desk and I wanted to share it with you as a…

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Partner Online Technical Training Available at No Cost

Jeff Stoffel   Where do I go to get more information or training on __________ (fill in the blank) is one of the more common questions I hear from partners.  For this reason I always like to highlight upcoming technical training opportunities.  Below is list of upcoming technical trainings designed to boost transformation to the…

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Join your regional January SMB Partner Insider call this Friday, January 6th

Jeff Stoffel   Happy New Year everyone! Kick off the New Year with a BANG! Join your local Microsoft US team for the SMB Partner Insider call Friday, January 6, 2017. You’ll get valuable, actionable information to help your Microsoft business grow. Presenters on these calls include the Microsoft Regional General Manager, and sales, technical,…

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New Cloud PBX Auto Attendant (Preview) and Call Queues (Preview) Training

Tim Tetrick   Hello Microsoft Cloud Partners, I know many of you are excited about the new Cloud PBX service that is included in the Office 365 E5 plan and can be added on to existing E1 and E3 Plans.   Cloud PBX is Microsoft’s technology for enabling call control and PBX capabilities in the Office…

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