Outlook Customer Manager Now Rolling Out

Garrett Bundy Hello Partners!   For quite some time now SMB customers have been looking for a way to leverage the functionality that was part of the solution called Business Contact Manager.  BCM has not been available or supported for some time now.  In it’s place we are now rolling out the Outlook Customer Manager…

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Clutter Details

Q: (from Kristy) Please see the below highlighted area.  I’m reading this as….if I move a message OUT of the clutter folder, Clutter will know that I’ve done this, and learn to not put such messages in the clutter folder next time.  Am I understanding this correctly?  Does this ‘learning’ only work if I pluck…

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Delegate Meeting Scheduling in Skype for Business

Q: (from Mitch) Skype Meeting Delegation: Currently we have some users that schedule meetings for others. (ie: CEO’s assistant, Sales team assistant…) These users are already delegates on office365 and can schedule regular meetings on their people’s calendars. But when the user tries to schedule a Skype meeting, they see this image below:   A:…

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Office 365 is NOW even better with Dynamics CRM

Recently, Microsoft announced more integration between Office 365 and Dynamics CRM. When I first saw the announcement, I thought “so what, the products have been working together for years” and dismissed it as Office/CRM publicity noise. But after getting a brief demo of some of the new points of integration, I changed my mind and…

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Office 365 Outlook Connectivity Troubleshooting Guided Walkthrough

Tim Tetrick One of the biggest drivers of technical support volumes for Office 365 is Outlook connectivity issues.  To help assist, Microsoft has released a Guided Walk Through (GWT) for troubleshooting Outlook Connectivity issues in Office 365.  You can access it at https://aka.ms/outlookconnectivity. The purpose of this walk through is to assist in resolving these…

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Office 365 with Multiple Domains

Q: (from Jason) Is there a limit to how many Domains that can be added to an Office 365 account?  As long as we own a domain, can we just keep on adding domains, or is there a limit?  Is it based on subscription?  Licenses?  Secondly, if we wanted to use several domains for email,…

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