New Service Health Dashboard–now Generally Available


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Garrett Bundy
Office 365 Orange

Hello Partners!  For a while now we have had the Service Health Dashboard “update” in preview after we announced it during Ignite 2016.  Now we are pleased to let you know that it is generally available for everyone.

Here is a summary of the main improvements:

Access rich and more actionable incident insights—The dashboard now features a view that separates major business critical outages from others and splits them into two categories: Incidents and Advisories. This view makes it easy for you to identify issues that you might want to act on immediately.

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Quickly understand the incident—A summary view surfaces the most relevant and critical details to you in two short sentences—easy and quick to consume. If you want to access additional details, you can go to a more detailed view that provides you with all available information, including workarounds and message history. You can also access a history of incidents and advisories that occurred in the past 30 days.

Easily see the impact for your organization—The dashboard allows you to quickly understand the impact of the service incident on your organization by showing you the number of impacted users. (Please note: This functionality is currently available for Exchange Online–related incidents only and will be extended to other workloads over time.)

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Quickly provide feedback—A rating option now enables admins to provide feedback on the accuracy and usefulness of the information of each post on the Service health dashboard.

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To access the new Service health dashboard, click Service health in the left navigation menu in the Office 365 admin center.

More to come

This is just the beginning. Our goal is to provide you with richer and more actionable service health insights that will help you to stay on top of incidents, reduce support costs and improve end user experiences. We’ll be adding more enhancements in the coming months, including:

Tell us about issues—If you are impacted by an issue that is not showing up on your Service health dashboard, the Tell us feature will provide you with a quick and easy way to let us know.

Stay informed through your preferred channel—The Service health dashboard will enable you to sign up for notifications via text and/or email, so that you can monitor the service and track issues through the channel you prefer.

Access user level details—In addition to the number of impacted users, you will also be able to access a full list of impacted users to enable you to drive more targeted communication and support.

Check the health of your users—On-demand user health checks will allow you to check end user health by running a test against our service. User Monitoring will enable you to proactively monitor specific users and to find out about possible health issues affecting those users right away—often before they might even notice them.

In-product messaging—The Service health dashboard will enable you to make your users aware of service incidents and inform them about possible workaround solutions through optional in-product notifications.

As you can see there is a lot that has gone into the new update.  Take some time and explore the new dashboard and be sure to leverage all the new insights to ensure your customers continue to maintain a secure Office 365 environment.

Till Next Time,

Garrett

Original Blog Posting can be found here

Comments (1)

  1. Hello Garret,
    Great dashboard overview of Office 365 Health !
    Is it possible to update the Microsoft Operations Management Suite (OMS) Office 365 Solution with this content?
    Best Regards,
    James van den Berg

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