Intune Remote Assistance with TeamViewer


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Jeff Stoffel

 

Do you or your customers leverage TeamViewer as a remote assistance solution?  Check out our TeamViewer Connector within Intune.

We’ve introduced a TeamViewer Connector within the Intune admin console that allows you to register your company’s TeamViewer account with Intune. Once you’ve done this, your end users can use the Intune Center on their PCs to request remote assistance, and they’ll receive help from your help desk through a TeamViewer connection.  Since TeamViewer is pre-installed on managed devices automatically, no installation is needed by the end-user.  All of the TeamViewer features are available to use during your remote session including chat, remote restart, video, screen annotation, file transfer, and more.

The integration is available by default within the Microsoft Intune dashboard. Please find more information in the Microsoft TechNet library.

The TeamViewer integration for the Enterprise Mobility Suite (EMS) Microsoft Intune enables streamlined remote assistance for managed devices.

 

If you’re not already using TeamViewer and want to see how this works, you can get started with a trial account from TeamViewer.  Once you’ve tried it out, jump over to the TeamViewer site to purchase a license from TeamViewer.  There are several license options, and all of them work with Intune. For more information about Intune and TeamViewer, please visit their site.

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