Q: (from Gail)
I’m looking for training on how to use Microsoft Dynamics CRM that I can share with a customer.
As a rule, Microsoft leaves training up to our learning partners (http://www.microsoft.com/learning/en-us/partners.aspx), but Microsoft hosts some basic, getting started readiness for almost every product.
For example, for Microsoft Office, you can use:
For this situation, some basic CRM training can be found at: