Lync 2013 Part 1 – The Compelling End-User Experience


Josh Condie – Microsoft’s Lync 2013 has a redesigned user interface and important new features that have great relevance in the SMB space. It’s a product whose value is self evident during the first exposure or demonstration.  Furthermore, the ability to escalate real-time communication and collaboration from anywhere within the Microsoft platform has benefit for all roles in an SMB.  For SMBs are often highly decentralized – whether its a retail chain or a regionally dispersed sales force, Lync can empower end-users no matter where they are, how they are connecting, or from which device they are accessing.

For administrators, the client is now included with the Office setup program, providing a more streamlined approach to deploying Office and customizing clients in your organization for the real-time UC experience.  For Office 365 subscribers, the service now includes Lync 2013 capabilities in almost every subscription level.  Now is as good a time as any to familiarize yourself with this Unified Communications technology and the great opportunity it brings customers and partners. 

Below is a condensed set of resources (hyperlinks) to get you up to speed fast from an end-users experience perspective:

  1. Video Make the switch to Lync 2013 (25 MB+ short videos you can download)
  2. Video: A quick overview on What’s New in Lync 2013
  3. What’s new in Lync 2013 – Article
  4. Basic tasks in Lync 2013 – Article

Part 2 will review the training  resources available to the partner community to help gain access to this huge, software-based UC opportunity.


Josh Condie

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