Some Details about the Operations Manager Alert to Incident Connector

One of the key capabilities around the Service Manager integration with Operations Manager 2007 is the connector that enables Service Manager incidents to be created from Operations Manager alerts. I thought I would provide some of the details that will be relevant for folks interested in this integration.  With this bi-directional connector, you can choose…


Service Manager Test Drive Available Now

I have exciting news to share! We have a Service Manager Test Drive preview of Beta 2 available to try out now.  It’s on hosted VMs, so all you need to do is log in with your Windows Live ID and start playing with it. The VMs have all of the same sample data we…


Desired Configuration Management Integration in Service Manager Beta 1

System Center Configuration Manager 2007(SCCM) has introduced a valuable feature, Desired Configuration Management (DCM), that enables assessment of client configuration compliance with specified configuration baselines.  With Service Manager Beta 1, we have introduced integration with DCM where incidents are created for out-of-compliance clients. We do this by collecting DCM non-compliance data using the SCCM connector…


Count of Configuration Items in Service Manager Beta 1

If you would like to get a count of Configuration Items for Service Manager Beta 1, there is a quick way to do this.  The steps are below in the picture.  Go to the Configuration Items workspace, click on a node and open any CI form.  Go to the related Items tab and then click…


Users in Service Manager Beta 1

Quick points on users for Service Manager Beta 1: 1.  You can automatically populate users in Service Manager by creating an Active Directory connector. 2.  It may not be obvious, but you can view users in the Administration workspace under the Security node: 3.  You can also create a new user by selecting the “create…


Administering and Tracking Service Manager Beta 1 Connectors

Early feedback on Service Manager Beta 1 has highlighted that many folks would like more information around administration of connectors, especially on how to track the progress of a connector. TASKS First, I would like to point out some of the tasks available for Service Manager Beta 1 for a connector: The Sync Now task…


Creating an SCCM Connector for Service Manager Beta 1

In Service Manager Beta 1, you can create a Connector to a System Center Configuration Manager 2007 SP1 database. The SCCM Connector brings Configuration Item data about computers managed by SCCM, including Hardware & Software Inventory, Software Updates, and Desired Configuration Management (DCM) data. To create an SCCM Connector, you need to be a Service…


Service Manager Beta 1 Basic Setup Walkthrough

I am going to write a series of posts about using Service Manager Beta 1, adding some tips that we have learned during our time leading up to the release. For this post, I will start with a walkthrough of the Setup for the basic Service Manager server, without going through the optional Data Warehouse…


System Center Service Manager Beta 1 is Released!

System Center Service Manager Beta 1 has shipped! You can download the Beta from Connect:


System Center Service Manager Beta 1

It’s been a while since I posted as we have been feverishly working on the Beta 1 for System Center Service Manager.  Now that we are getting close to shipping Beta 1, I will start blogging again. Beta 1 has a number of great features, including Incident Management (including automatic creation of incidents from SCCM…