Service Manager Test Drive Available Now

I have exciting news to share! We have a Service Manager Test Drive preview of Beta 2 available to try out now.  It’s on hosted VMs, so all you need to do is log in with your Windows Live ID and start playing with it. The VMs have all of the same sample data we…


Desired Configuration Management Integration in Service Manager Beta 1

System Center Configuration Manager 2007(SCCM) has introduced a valuable feature, Desired Configuration Management (DCM), that enables assessment of client configuration compliance with specified configuration baselines.  With Service Manager Beta 1, we have introduced integration with DCM where incidents are created for out-of-compliance clients. We do this by collecting DCM non-compliance data using the SCCM connector…


Administering and Tracking Service Manager Beta 1 Connectors

Early feedback on Service Manager Beta 1 has highlighted that many folks would like more information around administration of connectors, especially on how to track the progress of a connector. TASKS First, I would like to point out some of the tasks available for Service Manager Beta 1 for a connector: The Sync Now task…


Creating an SCCM Connector for Service Manager Beta 1

In Service Manager Beta 1, you can create a Connector to a System Center Configuration Manager 2007 SP1 database. The SCCM Connector brings Configuration Item data about computers managed by SCCM, including Hardware & Software Inventory, Software Updates, and Desired Configuration Management (DCM) data. To create an SCCM Connector, you need to be a Service…


Servicing Offline VMs with SCVMM and SCCM

We just released a whitepaper around servicing offline VMs using SCVMM and SCCM. Download details are here: Direct Download file from here: There will be more to come on this subject from us in the future, but this is a great start for realizing the combined value of System Center products.


Software Updates Management Whitepaper Published for Transition from SMS 2003 to System Center Configuration Manager 2007

I am pleased to announce that we have just published a whitepaper that provides guidance for customers transitioning from SMS 2003 Patch Management to System Center Configuration Manager 2007 Software Updates Management. You can download the paper from here: Manager Software Updates Management Guidance – Migration from ITMU.doc Here is a description: While the…


Install Updates Prior to Deadline

In SCCM 2007, we added a neat feature similar to one provided by Automatic Updates that gives managed clients the ability to install updates prior to deadline.  End users can configure this by clicking the "Schedule Installation" as shown below or by going to directly to the Configuration Manager control panel applet under the "Updates"…


What are the Top Reasons for Non-compliance?

This is a very fundamental question for Admins trying to raise the level of software update compliance at their company. Traditionally using SMS 2003, the normal practice was to look at a sample of client logs and use that as a basis for guessing what the top problems were for non-compliance. In SCCM 2007, we…


When Do Downloads Happen on Clients?

It’s been a while since I added a post.  Let’s start up again with a quick one. I was recently asked when do SCCM clients download updates and when would they show the notification balloon in the system tray – here is the answer: 1.  SCCM clients download updates according to a deployment-specific setting in…


SCCM 2007 RC1 is Released!

Late on Friday, we declared SCCM 2007 RC1 ready for release to the web!  It is now available on connect. For the Software Updates Management feature, RC1 brings a number of improvements, including new reports for overall per-machine compliance, scan errors, deployment errors; reorganized categorization of reports; ability for end users to schedule installations prior…