Some Details about the Operations Manager Alert to Incident Connector

One of the key capabilities around the Service Manager integration with Operations Manager 2007 is the connector that enables Service Manager incidents to be created from Operations Manager alerts. I thought I would provide some of the details that will be relevant for folks interested in this integration.  With this bi-directional connector, you can choose…


Desired Configuration Management Integration in Service Manager Beta 1

System Center Configuration Manager 2007(SCCM) has introduced a valuable feature, Desired Configuration Management (DCM), that enables assessment of client configuration compliance with specified configuration baselines.  With Service Manager Beta 1, we have introduced integration with DCM where incidents are created for out-of-compliance clients. We do this by collecting DCM non-compliance data using the SCCM connector…


System Center Service Manager Beta 1 is Released!

System Center Service Manager Beta 1 has shipped! You can download the Beta from Connect: