System Center Service Manager 2010 is RTM!

I am very happy to say that System Center Service Manager 2010 has shipped! You can download an evaluation copy here.  It’s been a great experience working with the engineering team, TAP customers and ISV/SI partners on this project.  We have also gotten a lot of great feedback on the TechNet forum.  Over the next…

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Some Details about the Operations Manager Alert to Incident Connector

One of the key capabilities around the Service Manager integration with Operations Manager 2007 is the connector that enables Service Manager incidents to be created from Operations Manager alerts. I thought I would provide some of the details that will be relevant for folks interested in this integration.  With this bi-directional connector, you can choose…

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Service Manager needs Authorization Manager Hotfix

Anyone running Service Manager will need to install this hotfix:  http://support.microsoft.com/kb/975332/en-us It fixes an issue that occurs with Data Access Service (sdk service) or the Management Service (healthservice) when either SM or DWStagingandConfig database servers become temporarily unavailable. If you don’t install the fix, you will see event ID: 26340 in the Event log of…

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