Users in Service Manager Beta 1

Quick points on users for Service Manager Beta 1: 1.  You can automatically populate users in Service Manager by creating an Active Directory connector. 2.  It may not be obvious, but you can view users in the Administration workspace under the Security node: 3.  You can also create a new user by selecting the “create…


Administering and Tracking Service Manager Beta 1 Connectors

Early feedback on Service Manager Beta 1 has highlighted that many folks would like more information around administration of connectors, especially on how to track the progress of a connector. TASKS First, I would like to point out some of the tasks available for Service Manager Beta 1 for a connector: The Sync Now task…


Creating an SCCM Connector for Service Manager Beta 1

In Service Manager Beta 1, you can create a Connector to a System Center Configuration Manager 2007 SP1 database. The SCCM Connector brings Configuration Item data about computers managed by SCCM, including Hardware & Software Inventory, Software Updates, and Desired Configuration Management (DCM) data. To create an SCCM Connector, you need to be a Service…


Service Manager Beta 1 Basic Setup Walkthrough

I am going to write a series of posts about using Service Manager Beta 1, adding some tips that we have learned during our time leading up to the release. For this post, I will start with a walkthrough of the Setup for the basic Service Manager server, without going through the optional Data Warehouse…


System Center Service Manager Beta 1 is Released!

System Center Service Manager Beta 1 has shipped! You can download the Beta from Connect:


System Center Service Manager Beta 1

It’s been a while since I posted as we have been feverishly working on the Beta 1 for System Center Service Manager.  Now that we are getting close to shipping Beta 1, I will start blogging again. Beta 1 has a number of great features, including Incident Management (including automatic creation of incidents from SCCM…


Servicing Offline VMs with SCVMM and SCCM

We just released a whitepaper around servicing offline VMs using SCVMM and SCCM. Download details are here: Direct Download file from here: There will be more to come on this subject from us in the future, but this is a great start for realizing the combined value of System Center products.


Changing Roles

I just moved over to the System Center Service Manager team, so will likely not be posting too much about SCCM 2007 Software Updates Management any more. In the Service Manager product group, I will working as a Senior Program Manager on SCCM Integration, Configuration Management, Asset Management, Software Delivery, and Self-Service Software Provisioning.


Using the Microsoft Update Catalog Site with System Center Configuration Manager

The Microsoft Update Catalog site can be used with System Center Configuration Manager 2007 to deploy updates that are not automatically synchronized with WSUS.   For example drivers, QFEs, or other optional updates can be downloaded from the site (more info here).   This is a great additional capability, but how exactly can you make it work…