Case Study: London Council Uses Private Cloud to Cut Costs and Support Flexible Working


Newham Council wanted to support staff working remotely and make efficiency savings by developing systems using cloud-based services. The 2012 Olympic and Paralympic Games presented an opportunity to use the Windows Server 2012 operating system and Microsoft System Center 2012 to give secure remote access to information for 1,400 employees. Home working resulted in staff becoming more productive, paving the way for further cloud services.


The London Borough of Newham is a unitary local authority led by a directly elected mayor, serving a population of around 300,000 living close to the site of the 2012 Olympic and Paralympic Games. High-quality public services and innovative approaches to their delivery are central to Newham Council. And nowhere is this more evident than in the IT team under the leadership of Chief Information Officer (CIO) Geoff Connell, who is also CIO for neighbouring Havering Council.

In 2011, Newham Council embarked on a project to share IT and support services with Havering, aiming to save £11 million (U.S.$16 million) by 2015. Driving down costs and increasing efficiency are challenges shared by all local authorities in the U.K., and Newham Council aims to do this through its focus on citizen-centric services.

In terms of innovation, Newham Council has made a substantial commitment to remote working, online self-service for citizens, shared services, and collective procurement—all with the aim of doing more with less. This strategy proved particularly successful during the 2012 Olympic Games, when home working relieved pressure on services and staff were more productive.

These innovations—including the shared infrastructure with Havering Council and a self-service portal for citizens—have created a strong argument for developing cloud-based systems. Connell has predicted that within five years most Newham Council IT services will be cloud-based, which will involve close collaboration with Microsoft. “Success is about collaborating with your suppliers. You can’t do everything from scratch. You have to find partners that are prepared to be flexible,” he says.

As a result of these policy changes, Newham Council is now using the Microsoft private cloud solution to deliver further savings and efficiencies, while at the same time taking advantage of its existing Microsoft-based estate.

To learn more about this private cloud solution they used have a trial of:

Find out Newham Council managed to meet their requirements by viewing the Case study here

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