The case of the disappearing tabs

One of the coolest features of Office Communications Server (OCS) 2007 R2 is the Response Group Service (also known as Automatic Call Distribution – ACD – in telephony world), a technology that’s mostly used in Contact Centers, but that can be applied in many different scenarios… But the purpose of this post is not to…

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Connecting Communicator R2 to Exchange UM

Recently, I was doing some tests with Exchange Unified Messaging, but when I tried to connect to Exchange Voice Mail using Communicator R2, I got the following error: "Incompatible security setting.  The call could not be completed because security levels do not match" An Exchange UM dial-plan supports three different security levels: Unsecured, SIP Secured,…

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