UC R2 Adoption and Training Kit

  • Article

The Goal of this UC kit is to distribute UC materials and support for 3 key end user groups: IT Professionals, Help Desk teams, and Trainers.

• Training & Adoption Materials for IT Pros, Helpdesk, and Trainers

• Scales Training and Adoption materials to all UC customers

Download the kit here: https://office.microsoft.com/en-us/communicationsserver/HA103624691033.aspx

Please provide feedback and ways to improve this kit to bhagen@microsoft.com

Content includes:

o IT Pro - Planning Checklist, Benefit Statements, E-Mail Campaign Samples, Success Metrics Examples, and User Education Materials

o Helpdesk - Planning Checklist, Frequently Asked Questions, and Troubleshooting Guides.

o Trainer - Planning Checklist, Quick Reference Cards, Tips and Tricks Flash Cards. How-to's, Getting Started Tours, and Web-based Tutorials and Training