The Goal of this UC kit is to distribute UC materials and support for 3 key end user groups: IT Professionals, Help Desk teams, and Trainers.
• Training & Adoption Materials for IT Pros, Helpdesk, and Trainers
• Scales Training and Adoption materials to all UC customers
Download the kit here: http://office.microsoft.com/en-us/communicationsserver/HA103624691033.aspx
Please provide feedback and ways to improve this kit to firstname.lastname@example.org
o IT Pro – Planning Checklist, Benefit Statements, E-Mail Campaign Samples, Success Metrics Examples, and User Education Materials
o Helpdesk – Planning Checklist, Frequently Asked Questions, and Troubleshooting Guides.
o Trainer – Planning Checklist, Quick Reference Cards, Tips and Tricks Flash Cards. How-to’s, Getting Started Tours, and Web-based Tutorials and Training