Errors in the ConfigMgr cloudusersync.log


Are you getting similar errors in the cloudusersync.log to this below:

ERROR: SetLicensedUsers exception System.ServiceModel.FaultException: Fault occurred~~~~Server stack trace: ~~   at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)~~   at System.ServiceModel.Security.IssuanceTokenProviderBase`1.GetTokenCore(TimeSpan timeout)~~   at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)~~   at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)~~   at System.ServiceModel.Security.SecurityProtocol.TryGetSupportingTokens(SecurityProtocolFactory factory, EndpointAddress target, Uri via, Message message, TimeSpan timeout, Boolean isBlockingCall, IList`1& supportingTokens)~~   at System.ServiceModel.Security.TransportSecurityProtocol.SecureOutgoingMessageAtInitiator(Message& message, String actor, TimeSpan timeout)~~   at System.ServiceModel.Security.TransportSecurityProtocol.SecureOutgoingMessage(Message& message, TimeSpan timeout)~~   at System.ServiceModel.Security.SecurityProtocol.SecureOutgoingMessage(Message& message, TimeSpan timeout, SecurityProtocolCorrelationState correlationState)~~   at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)~~   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)~~   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)~~   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)~~~~Exception rethrown at [0]: ~~   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)~~   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)~~   at Microsoft.WindowsIntune.SccmIdsUserSync.Proxy.ISyncIdsUser.SetLicensedUsers(String[] principalNames)~~   at Microsoft.ConfigurationManager.DmpConnector.UserSync.UserSyncServiceClient.SetLicensedUsers(String[] principalNames)~~  $$<SMS_CLOUD_USERSYNC><03-20-2014 11:17:56.232-60><thread=4396 (0x112C)>
ERROR: User delta sync failed with exception: System.ArgumentOutOfRangeException: Index and length must refer to a location within the string.~~Parameter name: length~~   at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)~~   at Microsoft.ConfigurationManager.DmpConnector.UserSync.UserSyncServiceClient.SetLicensedUsers(String[] principalNames)~~   at Microsoft.ConfigurationManager.DmpConnector.UserSync.CloudUserUpload.AddLicensedUsers(List`1 userPrincipalNames, List`1& notFoundUsers)~~   at Microsoft.ConfigurationManager.DmpConnector.UserSync.ConnectorUserSync.NotifyAccountAddition(DatabaseOperation dbOperations, Dictionary`2 receivedUsers, Boolean sendStatusMessages, Boolean& statusMessagesSent)~~   at Microsoft.ConfigurationManager.DmpConnector.UserSync.ConnectorUserSync.PerformDeltaSync(Boolean sendStatusMessages)~~  $$<SMS_CLOUD_USERSYNC><03-20-2014 11:17:56.239-60><thread=4396 (0x112C)>

Follow these steps:

  • Make sure you have good connectivity to outbound 443 TCP
  • You can test this by opening the LSU URL in Internet Explorer.
  • If a proxy is required, configure that in ConfigMgr 2012.
  • Remove the Intune Connector in ConfigMgr and re-add.

Restart the SMS_EXECUTIVE service afterwards.


Comments (4)

  1. Anonymous says:

    My role has previously primarily focused on Microsoft Intune, nowadays itโ€™s more towards our whole Enterprise

  2. Greising says:

    Hi there, first at all… I’m sorry if my English is not good enough ..

    I want to know .. what are the LSU URL addresses that you are refering here?

    Thanks in advance.. ๐Ÿ˜‰

  3. Pwigle says:

    Hi Greising. Check the log for any HTTPS URL and past that in your browser. It’s likely that ConfigMgr is having issue connecting to the Intune gateway (LSU)

  4. Greising says:

    Thanks a lot Pwigle ๐Ÿ˜‰

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