Telstra HTC HD2 Connection Settings

The Shiny New Phone

I bought an HTC HD2 sight-unseen from the Telstra online store yesterday, and the “five business days” for delivery worked out to be one in total. Score!

With the phone as supplied, aspects of the phone are uncustomizable, and the Internet connection is one of those things.

Most Internet-connecting items worked fine – browsing the web, Twitter, etc – but ActiveSync kept complaining about my connection settings. I verified passwords, server settings, but nothing seemed to work.

The Fix

A tip from a colleague fixed it:

Go through the ActiveSync Wizard to add your mail information. On the very last page, there is an Advanced button. Click that baby and you’ll find a connection drop down. Select the Internet or Telstra.Internet connection.

And now, I have mail through Exchange again. W00p!

Now, to work out how to uncustomize the HTC Sense app a bit.

Comments (8)

  1. Tristan K says:

    @Liam: that happened to me after accepting Telstra's MMS settings from their website (I can't receive MMSs out of the box, but I can send them) (I'm pretty sure; don't use it a lot). Whatever settings the autoconfig pushed down seemed to fundamentally break connectivity.

    I hard-reset, followed the instructions above again, and it's been good ever since.

  2. Tristan K says:

    r7 - HTC look like they've recently released a new WWE ROM (1.66) which might be worth a try.

    My phone sends MMS but can't receive it directly, and when I got Telstra to beam the settings to it using the web form, it broke basically all the Internet aspects of the phone (so I had to hard reset it and start over) - bit weird, but there you go.

    I don't know what to suggest other than working with HTC or contacting Telstra. Sorry!

  3. Damian says:

    I had same ttouble. See post on whirlpool & xda foe how to do withoit pc. fo to email bitton tap inbox,settimgs acct etc

  4. Jenk says:

    Thanks for the fix!  Had the same problem.  I agree, it would be nice to get rid of the Telstra shortcuts on the Home screen.

  5. Jennifer says:

    Get a registry editor and you can unlock them at


    The icons are numbered sequentially as keys from 0, so edit 0, 1, and 2

    Each has an IsReadOnly value that can be set to 0.

  6. rockerseven says:

    I have also bought HTC HD2 but not from Telstra ,had no mms,Telstra sent me some settings from another htc phone and mms works but I still have EDGE which i believe is 2.5 G, have Next G sim but having drop outs. have tried all the Telstra settings and now no mms but when send test get reply from pocket news :code is invalid ha ha. have tried the online configuration but cannot recieve settings although phone sounds like its receiving something near speakers...... well also contacted HTC and after several days just about given up...any suggestions, I would be happy to have Telstra logo if all worked with rom flash...cant get? any suggestions>

  7. Nathan says:

    i have telstra locked htc hd2 phone but i am using a vodafone simcard and cannot connect because its locked to telstra internet can some one help?

  8. Liam says:

    I have the same problem with the device but when i try and apply the fix that you recommend, I get a choice between dedicated and Internet, i select the Internet option and hit save but it keeps setting it to dedicated.

    any ideas?

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