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Support Terms #194: Numbing

The Numbing

From Dilbert, we derive The Numbing – the null state following that terrible moment in which you know that there’s nothing you can do, and you might as well be fine with that.

In a support context, this is most frequently experienced in a conversation that goes something like this:

Consultant: We’ve invested $1512 million and 27,000 years in the development of this system, and it’s all based on the clever and unique assumption that blue is red.

SP: (gulp) Did you just say you needed blue to be red for this to work?

Consultant: Yes, and… (pause) ahhhh…

SP: Um… Read any good books lately?