Microsoft Student TV Launches

If you are a dev you have Channel 9, if you are an IT Pro you have the Edge. If you are a student who might become a dev or an IT Pro, you now have http://www.microsoft.com/student/tv/ 


Accelerate Your TTR: Support Call Checklist

Time-to-Resolution on your support call is the critical metric – the longer it takes to resolver your support issue, the more you are spending. To drive down your support call TTR, first gather up the information your support tech will need: Download the Microsoft Platform Support Reporting Utility facilitates the gathering of critical system and…


Help Train the IT Pros of Tomorrow: Free (as-in-beer) SW

Think of it as an high-schooler stimulus package. DreamSpark High School Provides High School Students with Free Software Today at the Government Leaders Forum, in Washington D.C. Bill Gates announced the expansion of the DreamSpark program to include high school students worldwide.  DreamSpark was originally available only to University students.  By offering free access to…


Just Because You are Paranoid…

Doesn’t mean they aren’t out to get you, the old joke goes. If you think it doesn’t apply to your company read this article NOW: Social Engineering: Anatomy of a Hack. Does your company have a no-tailgating policy? If an employee at your company found a USB Key in the cafeteria or the bathroom –…

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How To: Get Us Out of the Economic Crisis

Lean into education. The next generation are the ones who will have to save the world’s economies and environment. The US Govt economic stimulus package will start funneling long-overdue financial support to schools.  What can you do? Make sure your school’s IT organization is making use of all that Microsoft has to offer. For example:…