Social + Content = Happier IT Pros

According to our IT Pro customer feedback the number one dis-satisfier is finding the technical information they need. When they find technical content from Microsoft, they general review it favorably. Finding it is the chief frustration. I was taught that one strategy for improving performance is to find the chief roadblock or chokepoint to improving…

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American Airlines E-mail Scam

Tell your friends. As the US Computer Emergency Readiness Team (CERT) put is: “Use caution when opening attachments, even if they appear to have been sent by someone you know.” I have seen lots of reports recently of an American Airlines e-mail scam. A version I have seen in my “consumer” free e-mail account junkmailbox…

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