Accelerate Your TTR: Support Call Checklist

Time-to-Resolution on your support call is the critical metric – the longer it takes to resolver your support issue, the more you are spending. To drive down your support call TTR, first gather up the information your support tech will need:

Download the Microsoft Platform Support Reporting Utility facilitates the gathering of critical system and logging information used in troubleshooting support issues. Run it on all affected systems and locate the CAB file in the folder named with <system name> and <date>.

For Config Manager, follow the steps in this blog post.

For System Center Operations Manager/MOM

For System Center Application Virtualization

For System Center Virtual Machine Manager

For Windows Server Update Services (WSUS)

Here’s a list of blogs that you should follow for further tips:

The Windows virtualization team blog:

The App-V Team blog:

The WSUS Support Team blog:

The SCMDM Support Team blog:

The ConfigMgr Support Team blog:

The OpsMgr Support Team blog:

The SCVMM Team blog:

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