Exchange SLA Scorecard Launches With Service Offering

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MOCO LOCO.

I love this company. I'm an alumn of the Microsoft IT group, and proud of it (especially if it gets me an invite to the upcoming charity poker tournament that would give me a chance to play against Microsoft execs Rick Devenutti and Ron Markezich).

These guys know how to run Exchange. The ops team runs at 4 9s (including planned downtime) using Microsoft software and MOF processes in an environment that includes 130K user accounts, and 300K+ devices in the network. Now you can get their tools, process and knowledge for running high-availability Exchange in a service offering called Microsoft Operations Consulting Offering for Exchange (MOCO).

MOCO includes:

  • SLA scorecard tool (and 4 week engagement to get it customized to your environment)
  • Desired Configuration Management (DCM) tool (and 5 week engagement)
  • Problem, Availability and Knowledge Management engagement (including tools like FMEA and Major Problem Review process)
  • MOM customization (3 week engagement setting up Microsoft Its MOM customization so they work with the tools)

I wish I was able to post screenshots -but our blogging set up here makes that more difficult than I think it should be.

Seeing is believeing. Have a look at the live demos that they showed in the webcast: "TechNet Webcast: Managing Exchange Service Levels with the SLA Scorecard Solution Accelerator (Level 300)"

The solution requires SQL Reporting Services, IIS, and .NET, SQL2000, MOM2003, Exchange 2000/2003

For further information e-mail opsleads@microsoft.com