Troubleshooting the Project Client Add-in

There have been a few reports of issues with the new project integration feature we implemented in CU7. Here are some things to try if you are running into issues:

  1. Verify add-in install: Open Microsoft Project, and make sure that the "Dynamics AX" tab is present in the Ribbon UI. The add-in will be installed if you had the other Office add-ins installed at the time that you applied the CU7 update. If the add-in was installed, it may have been disabled. If this is the case you can re-enable it by:
    1. Go to file->Options in Microsoft Project 2010 or 2013
    2. Go to the "addins" tab
    3. Click on "Go" next to "Manage COM Addins"
    4. Enable the "Microsoft Dynamics AX add-in for Microsoft Project
  2. Verify the path: All MS Project files for "linked projects" are stored in a location specified in "Project Management and Accounting Parameters". This can either be in SharePoint or in a share referenced by a UNC file path. The UNC file path needs to be accessible from the AOS as well as from the client machine where the file is being opened. To verify that the path will work:
    1. Open Project Management and Accounting-> Setup -> Project management and accounting parameters.
    2. Ensure that "Save Microsoft Project files to" is set to "Archive Directory"
    3. Ensure that the value specified in "Folder for Microsoft Project files" is accessbile and writable from the client machine you are sing to open the project.

We'll continue to collect any issues we hear about and post them here as we update the more general documentation and address any issues you may be finding with the integration.

Good luck, and let us know on the forums if you are successful in using this new feature. 



Comments (8)

  1. Anonymous says:

    Tom, I have posted my problem in another forum and you asked me to write to your e-mail. I did twice, but I have not progressed from there yet.

    Here, those adjustments were made but when I get to publish to AX, it opens a window where I was suposed to choose an entity. That form comes empty, with no drop list of any kind.

    No log file is generated after the error.
    I can send you a printscreen to your email, if you can take a look.

    Secondly, our local partner says that there is a bug to this feature to the Brazilian localization and that we should expect Microsoft to actually remove this link to Project/Client. In other words, we were told that this feature will not be supported to any
    Brazilian localizations. Is that serious or BS?



  2. sorry, the post above from ‘Anonymous’ is mine 🙂

  3. Anonymous says:

    The add-in was inactive, so I tried to activate it but that did work. So I removed it and tried to add it again from C:Program Files (x86)Microsoft Dynamics AX60OfficeAddins (running on a local VM) and file C:Program Files (x86)Microsoft Dynamics AX60OfficeAddins. But I get the message “This is not a valid Office add-in” unfortunately :(.

  4. I meant this file: Microsoft.Dynamics.AX.Framework.OfficeAddin.Project.dll

  5. Hi Christian, rather than moving the individual files, I think you should use uninstall/reinstall using setup. I’m not sure why you are seeing this behavior, but that is what I would recommend.

  6. Nadine says:

    Good luck to all those who watch over the course of this blog and congratulations for the content . It is very successful . Especially keep it up ! good luck .

    Voyance gratuite par mail –  

  7. Iñigo says:

    Hi Tom,

    I’ve got same trouble than Christian: I removed the Ax add-in from Project and I couldn’t add it by using Microsoft.Dynamics.AX.Framework.OfficeAddin.Project.dll, does the AX setup install de project’s addin or just the old ones? (word, excel…). Thanks Tom.

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