Some of the change work with Lync Dedicated Voice

I joined the Lync Dedicated team in Office 365 4 years ago to help launch our voice offering in the cloud. The offering allows for PSTN connectivity using Sip Trunks from qualified UCOIP vendors who connect to our approved Edge Sites or the customer can deploy their own SBC, also from the UCOIP qualified devices….


OT: Managing Lync Projects with Project, SharePoint and VSTF

Having started with Live Communications Server 2003, I have seen every release we have including a move 2 years ago to Office 365 working on Lync Dedicated and the PSTN Voice service offering. My role today leverages much of my technical skills but as the Program Manager my value to the team is ensuring that…


Summary of Lync Voice with Jabra device portfolio

Our team was put in contact with Jabra and offered an opportunity to test the form factors they provide customers for proof of concepts when deploying Lync. High level findings Monoaural devices – I prefer for when I want to hear additional sounds. Binaural devices – I prefer when I want to enjoy listening…


Trend – converting IM to audio

It just dawned on me today that I've noticed a recent trend with Lync. While I start conversations with IM, they almost immediately become an audio call. There are a few folks that simply do not like typing which makes sense but ultimately the result is far better as you get more of the persons…


6 years and finally a new #Lync Headset

When Microsoft Office Communications Server 2007 was first released, I was a remote worker and part of the team enabled for voice which brought with it a Jabra GN Netcom 2000 USB headset, a beta device in fact. I have used this as my primary device for the past 6 years without issue. I was…


How does Lync QOE determine the connection as a VPN?

October 19 update due to a follow up question from a peer This article speaks to a known issue under Vista You can check the network properties of the connection and see if Windows displays this as a VPN. The Windows OS is checking this same flag so if set correctly, Windows will show…


Lync for Mac reports the + as Character not valid in Phone tab

A customer asked me to test this behavior and sure enough when using the Phone tab, if you try to type the + sign it is reported as Character not valid. If you type too fast and add digits the error goes away yet the number won’t be dialed. While waiting to hear a response…


Lync Online Dedicated, what does that mean?

Having been in my new role for just under two months I feel I have come to understand better what the dedicated offering is and will share for those that may have wondered. I am focusing on Lync as I work in this area but I believe that this could apply to Exchange and to…