Ultimate Voice Promotion

I became aware of this promotion due to following Chris Norman on Twitter @VoipNorm where he tweeted a blog post http://voipnorm.blogspot.com/2011/11/ultimate-voice-career-promotion.html    As part of advertising this I received a direct email asking why this was restricted to the US and how a UK person could participate in the technical portion. The promotion aspect is…

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Lync and OCS with PIC during December holiday season

PIC, the ability to IM between OCS/Lync with AOL, MSN/Hotmail/Live and Yahoo! is a great feature but during December each year any problem customers face hit one additional hurdle – Datacenter Lockdowns. The purpose of a lockdown is to bring stability for business or holiday reasons, which means folks take vacation. Here in lies a…


New role with Lync Online Dedicated #lync_d

Just a quick professional update – I recently started a new role with Lync Online for our dedicated offering as an Operations Manager. I have worked with this technology since LCS 2003 and am excited about this new role focusing on our online offering and the challenges faced there. I started Nov 1, 2011 so…


The Lync contact card shows me what time it is for you

This just proves that even being in the group that builds and owns the product you can still stumble across a cool feature. The contact card not only displays the persons time zone but what time it is there. This is certainly helpful the more you work with peers in international time zones. Here is…

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Who is configured for OCS and Lync Federation?

While Microsoft maintains a list internally, we do not publish the company names that we federate with directly using OCS and Lync. Matt Landis has this blog post where he is gathering that data for those interested. Thanks Julian for the comment with other site – http://lyncdirectory.com TomL LCSKid

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Lync Group Chat video for NASCAR use with Hendrick Motor Sports

There are times in a support engineer’s life when fortune smiles down on you. My colleague Terry Lyons had a support issue come in for Hendrick Motor Sports with Group Chat and realizing they were just up the road in Concord in the event a site visit was required. Now I was fortunate enough to…


Lync Voice Training so painful you appreciate it

I was fortunate to be in the local office on Monday to learn of an advanced voice training class for the support teams being delivered Tuesday – Thursday. For the comments about availability externally for partners, the Microsoft Certified Master course would be the only current available course. I’ll see if anything can be done about this…

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Migrating your Mediation Servers to Lync Failing

The following comes from a prior colleague of mine when we supported Windows Networking and LCS, Steve Hahn now working with CPCC. I modified the details to exclude IP, Domain and User information.  February 16 2012, Steve shared an update on this configuration. Since you now can have multiple valid PSTN gateways defined now on…


Workaround to Broadcast a Story in Group Chat

A customer requested the ability to broadcast a story in the Group Chat client and that is not option in the menu’s, however as the old saying goes – It’s not what you know but who you know and I know David Moy, a guy who knows Group Chat real well   The screen shots…


Lync 2010 Group Chat Stress in Adoption and Training Kit

Group Chat Stress has released as part new tools within the Adoption and Training Kit. http://lync.microsoft.com/Adoption-and-Training-Kit/tools-and-apps/Pages/Group-Chat-Stress-Tool.aspx  You can use the Group Chat Stress package to help verify your Microsoft Lync Server 2010 and Microsoft Lync Server 2010 Group Chat hardware deployment. Group Chat Stress is made up of two applications: Group Chat Stress Tool, a UI…

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