Trend - converting IM to audio

It just dawned on me today that I've noticed a recent trend with Lync. While I start conversations with IM, they almost immediately become an audio call. There are a few folks that simply do not like typing which makes sense but ultimately the result is far better as you get more of the persons…

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How does Lync QOE determine the connection as a VPN?

October 19 update due to a follow up question from a peer This article speaks to a known issue under Vista http://support.microsoft.com/kb/928906 You can check the network properties of the connection and see if Windows displays this as a VPN. The Windows OS is checking this same flag so if set correctly, Windows will show…

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Lync for Mac reports the + as Character not valid in Phone tab

A customer asked me to test this behavior and sure enough when using the Phone tab, if you try to type the + sign it is reported as Character not valid. If you type too fast and add digits the error goes away yet the number won’t be dialed. While waiting to hear a response…

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Ultimate Voice Promotion

I became aware of this promotion due to following Chris Norman on Twitter @VoipNorm where he tweeted a blog post http://voipnorm.blogspot.com/2011/11/ultimate-voice-career-promotion.html    As part of advertising this I received a direct email asking why this was restricted to the US and how a UK person could participate in the technical portion. The promotion aspect is…

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Migrating your Mediation Servers to Lync Failing

The following comes from a prior colleague of mine when we supported Windows Networking and LCS, Steve Hahn now working with CPCC. I modified the details to exclude IP, Domain and User information.  February 16 2012, Steve shared an update on this configuration. Since you now can have multiple valid PSTN gateways defined now on…

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Ducking? Music volume experience with incoming Lync call using Zune player

One of our MVP’s, Brian asked a question regarding the experience of volume when using the PC to place or received telephone calls using Lync. The dialog that controls the behavior we are discussing is below and can be reached in a few ways Start, Control Panel, Sound, Communications tab Right click the speaker icon…

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FYI–E911 for Lync Webinar

Because my blog is hosted by Microsoft I need to be clear and state that I am sharing the below information to you as informational. I am not allowed to endorse a product or partner and am not doing so here, I am sharing notice of the webinar. Customers must always complete proper due diligence…

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OCS End User Experience – my devices are bad…

I had a meeting today with my team of which we all work remote (Washington State, Colorado, Ohio, North Carolina, New York, Denmark and Switzerland). Obviously we all work with Office Communications Server technology and thus know quite a bit about doing things right. To add to this my work this year is to help…

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R2 Stress Tool error with wma file

One of our partners had the following problem which they were able to resolve, it warrants being posted as I have not tested the tools and recieved the errors. Partner Question: Hi. I have setup a Front End server to handle 5000 users, two load generating clients for this server. They seem to be generating…

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IP-IP Gateway Configuration Notes - external resource

Chris was kind of to share his blog post on IP-IP Gateway configuration: http://voipnorm.blogspot.com/2008/12/ip-ip-gw-configuration-notes-for-ocs-to.html

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