Lync for Mac 2011 Meeting Join Failure, update 14.0.4


February 6 Update: (Happy Birthday Sophia!) After writing this post, we posted the 14.0.4 update for the Lync for Mac client – http://support.microsoft.com/kb/2778095. The customer and I are still monitoring his situation but initially it looks positive. The true big bang with this update is support for more devices. Justin Morris also blogged (http://www.justin-morris.net/update-14-0-for-lync-for-mac-2011-released-now-makes-all-usb-audio-devices-work/?utm_source=rss&utm_medium=rss&utm_campaign=update-14-0-for-lync-for-mac-2011-released-now-makes-all-usb-audio-devices-work) on this topic and links to the download article

Original Post

I had a customer issue where Lync for Mac 2011 was failing to join meetings in our Lync Online Dedicated topology. They shared logs and I felt it was likely a keychain issue but then I was able to reproduce the problem at home on my MacBook Pro. The local repro allowed me to review my network settings and log file closer and after searching I used the following 2 articles. The customer followed these article also and was able to login, we will monitor over the coming days to be sure. Both the customer and I had taken the Keychain troubleshooting tasks before with no success so he and I are thinking the DNS FlushCache is the likely solution.

 

1.      http://support.microsoft.com/kb/2629861

I flushed the DNS Cache and removed the Keychain entry. Of note I also went through every entry and removed any certificate showing with red X’s.

2.      http://mac2.microsoft.com/help/office/14/en-us/lyncdeploy/item/b4b71856-a7a5-467e-8425-238b3eaaa993?category=8cd683fd-c4a6-4520-a360-ac81632dadcb 

I skipped step 3 which was the uninstall part of the article and simply deleted all the various file references. An interesting item I would say is that I tried to delete this keychain entry (OC__KeyContainer__<e-mail>) above and it prompted for credentials never deleting it, somehow during this step it worked. I can only think that I did this in another manner or possibly Lync was still running the first time.

 

I am following up with our content teams to try and combine all the information along with my notes in order that we have 1 all encompassing list of options. As well the customer and I will be testing and if possible do our best to track it down to what we think is the minimal steps to take to resolve.

TomL LCSKid

Comments (1)

  1. Fred says:

    MACS will never be Enterprise ready hello (Windows Exchange Servers)  Just a nightmare for Desktop Support 🙂