Technet Spotlight On Demand Video - Susan Sauls - Introduction to Microsoft Dynamics CRM

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Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes-along with native Microsoft Office Outlook integration-Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution. This session provides an introduction to Microsoft Dynamics CRM including marketing, sales, and customer service functionality; on-premise, partner-hosted, and Microsoft Dynamics CRM Online (Software-as-a-Service) deployment scenarios; and basic functionality and use.

https://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=985