Technet Spotlight On Demand Video - Lawrence Crumpton - The Microsoft Customer Care Framework - an integrated customer service desktop powered by BizTalk

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This session will walk you through a variety of scenarios on how The Microsoft Customer Care Framework can "Aggregate, Automate, and Accelerate" your plans to streamline your customer care operations and add value to your business.

https://www.microsoft.com/australia/spotlight/sessionh.aspx?videoid=672