Tip of the Day: Troubleshooting the Surface Dock

Today’s Tip…



This is a great troubleshooting aid for anyone supporting or using a Surface docking station issue. It includes the following:

  • Monitor Compatibility Check
    • Lists monitors that are NOT compatible with Surface and the Surface Dock
    • Monitors that are known to be compatible with Surface and Dock
  • Guidance on Active vs. Passive Video Adapters
  • What to do if your Surface isn’t charging
  • What to do if you have audio issues while docked
  • Who to reach out to if you are still having issues: Answer Desk

BTW – Answer Desk Hours are as follows:


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