(Cloud) Tip of the Day: Password sync does not work after re-activing directory synchronization


Today’s (Cloud) Tip…

This is just a quick tip or rather important information to understand when helping customers troubleshoot Password synchronization

If you are using directory and password hash synchronization with Azure Active Directory Sync Tool, Azure Active Directory Sync Services, or Azure Active Directory Connect, then you de-activate directory synchronization and later you re-activate directory synchronization, password synchronization is not working.

This happens because when directory synchronization is de-activated, password hash synchronization for the organization is also disabled. When you re-activate directory synchronization, password hash synchronization is not automatically re-enabled.

To fix this, re-enable password hash synchronization

  1. Run the configuration wizard of the directory synchronization appliance you are using (i.e. Azure Active Directory Sync Tool, Azure Active Directory Sync Services, or Azure Active Directory Connect), uncheck the box for Password Synchronization when you get to the appropriate screen, then finish the wizard.
  2. Then re-run the configuration wizard to re-check the box for Password Synchronization and finish the wizard.

Best Regards from the Tip of the Day Team!


Comments (1)

  1. Himal says:

    I am trying to enable Password has encryption but it is disabled and the message sasys "This feature is disabled because Password has synchronization scenario was selected." Not sure what this message mean and how can i enable it ?

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