Tip of the Day: Dell/Credant System Crash Issue


Today’s Tip… Special thanks to Michael Champion

Users have been reporting Dell Data Protection|Encryption (DDP|E) encrypted systems crashing with either a STOP 0x6F or STOP 0x74 error code or producing a black recovery screen for CMGShield after applying the Microsoft Update from KB Article 2973201. After investigating this further, it was determined that the “…update tripped the SDE anti-tampering protections” for Dell encrypted systems of specific products and versions.

Dell has provided an updated KB Article to further explain the issue, a list of impacted products, the Dell workaround, and methods to prevent the issue from occurring.

Reference: Dell Article ID 653764 - “Windows update 2973201 tripping DDPE System Data Encryption anti-tampering protection” - http://www.dell.com/support/troubleshooting/us/en/555/kcs/kcsarticles/articleview?docid=653764


Comments (1)

  1. Anonymous says:

    Thank you for sharing this useful information.

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