Cancel pending activities in a failed Service Request

Travis Wright has a couple of years ago, written a blog on how to cancel pending activities in a failed Change Request: http://blogs.technet.com/b/servicemanager/archive/2011/05/03/cancelling-pending-activities-when-a-change-request-fails.aspx I often get the request to make a similar solution for Service Requests and thought it was about time to document it.  Open the Authoring console and create a new Management Pack….


SCSM - The item cannot be updated.....aka. Click Apply and die :-)

I guess you all have seen the error message below:   The problem all relates to internal workflows, that kicks in as soon as you hit Apply. Here’s a short example: 1. The incident is created and you click Apply. This will add the following entry to the history log:  2. Internal workflow engine starts…


Automatically close incidents after x number of days

I had a request from a customer that the would like a workflow to close all resolved incidents, 7 days after they were resolved. Several solutions exists on the internet, but I think this one is the most simple. First you need to install the SCSM Powershell Cmdlets, as it includes a cmdlet called Get-SCSMIncident…