Book on Optimizing Service Manager

Today my first book has been released The book is titled Optimizing Service Manager and is written by Kathleen Wilson, John Clark, Karsten Nielsen and my self. There are several ways to the get the book: Download the book as PDF from Microsoft Download – here Get the Kindle Edition – here Buy the paperback…


How to force the SCSM console to download a new configuration

One of my customers had run into a strange problem. They had created some new Incident templates and allowed a specific User Role to see the new templates. It then turned out that only a few people in the User Role could see the new templates. But if a user logged onto another PC it worked…


Error when accesing the Analysis folder in the SCSM Console

After making changes to the user roles, some of the users started to complain about an error when accessing the Analysis Library folder in the Reporting wunderbar.   The first part of the error is  cryptic as: Application: Service Manager Console Application Version: 7.5.1561.0 Severity: Error Message: Failed to retrieve the default task for the…


Date dimensions for Incidents, Service Requests, Change Requests and Activities.

I’ve had this blog on my todo list for quite a while and finally I found some time to actually write it. My colleague Atchut Barli created an MP last year that extended the Data Warehouse Work Item cube with a date dimension for when incidents were created. This made some reports a lot more useable. http://blogs.technet.com/b/servicemanager/archive/2013/02/20/3539405.aspx Together…


Cancel pending activities in a failed Service Request

Travis Wright has a couple of years ago, written a blog on how to cancel pending activities in a failed Change Request: http://blogs.technet.com/b/servicemanager/archive/2011/05/03/cancelling-pending-activities-when-a-change-request-fails.aspx I often get the request to make a similar solution for Service Requests and thought it was about time to document it.  Open the Authoring console and create a new Management Pack….


Failed to Apply UR2 to SCSM 2012 SP1 - Performance Counters not found

I’ve been updating a couple of SCSM2012 SP1 installations to UR2 and everytime time I run into the same problem – the installation fails. The installations fails with:  error occured while executing custom action: “_Installhealthserviceperfcountersforpatching” Looking at the SCSM2012_CU_KB2802159_AMD64_7.5.2905.125.msp.0.log I can see the following errors: InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070002. momv3 “D:\Microsoft System Center…


SCSM Active Directory Connector optimization

Often customers setup Active Directory connectors to import all objects from the root of the Domain. This means that all users (enabled and disabled), groups and computer objects are imported. First thing to consider about the AD Connector is to determine whether we need all objects in the CMDB. Lets start with the computers: If…


Orchestrator Runbook to reassign SCSM Incidents

I was working at a customer that was doing a domain migration. Service Manager was installed in the new domain, but up til now the analysts and users have used their old accounts. The task was to create a runbook, that reassinged all Incidents from the old user account to the new account. It was…


SCSM Portal error, due to Web Content Server being out of sync

Recently one of my customers had issues with their SCSM Portal where new categories didn’t appear and several of the Request offerings failed.   Looking in the SMPortalTrace.log it stated that a Management pack was missing from system: Ressourcestrings for troubleshooting is not available. Keys and arguments often contains enough information to start the troubleshooting a problem….


SCSM - The item cannot be updated.....aka. Click Apply and die :-)

I guess you all have seen the error message below:   The problem all relates to internal workflows, that kicks in as soon as you hit Apply. Here’s a short example: 1. The incident is created and you click Apply. This will add the following entry to the history log:  2. Internal workflow engine starts…