Extract files from SCSM WI and upload to SharePoint Online

As part of authorizing access to a system, the initial request document had to be extracted from a SR and uploaded to SharePoint Online. By uploading to SharePoint, the customer kept track of all changes made to the request document and also had a long term storage of all requests. I ended up creating a…


Send a mail and cancel remaining activities when a RA is rejected.

A common challenge with SCSM is that a rejected Review Activity leaves all remaining activities on pending state and out of the box its rather difficult to send a mail to the requesting user, with a comment on why the request was rejected. For that reason I have created a couple of runbooks to help…


Orchestrator Runbook to reassign SCSM Incidents

I was working at a customer that was doing a domain migration. Service Manager was installed in the new domain, but up til now the analysts and users have used their old accounts. The task was to create a runbook, that reassinged all Incidents from the old user account to the new account. It was…


Orchestrator Runbooks not appearing on the web console

I was creating new runbooks in System Center Orchestrator 2012 and wanted to synchronize them to Service Manager 2012, but after running the connector the runbooks still didn’t appear. Browsing to the Orchestrator web console I could see the runbooks wasn’t even available here. Solution: 1. Open SQL Management studio and connect to the SQL…