As part of authorizing access to a system, the initial request document had to be extracted from a SR and uploaded to SharePoint Online.
By uploading to SharePoint, the customer kept track of all changes made to the request document and also had a long term storage of all requests.
I ended up creating a Orchestrator runbook, that was initiated during the execution of the Service Request:
The activities in the runbook are as follows:
1. Load the SR that has started the runbook
2. Extract all attachments to a temporary fileshare, in a folder named as the SR ID.
The script to extract attachments from a WI, is more a less a raw copy of the work Patrick has blogged about: http://blogs.litware.se/?p=1369
3. Run a powershell script to upload the specific folder and files to a site in SharePoint Online.
4. Update the SR with the URL of where the attachments are stored.
You can download the runbook here.