Service Manager 2012 R2– Fixes included

With the release of Service Manager 2012 R2, the list below contains the known bugs that are fixed. Also note that some of the fixes addressed in the R2 release are also fixed in the SCSM2012 SP1 UR4 release.(http://blogs.technet.com/b/servicemanager/archive/2013/09/24/service-manager-sp1-ur4-fixes.aspx) Description SM setup does not allow change from evaluation to licensed SMDW: "Invalid object name <table>"…


How to force the SCSM console to download a new configuration

One of my customers had run into a strange problem. They had created some new Incident templates and allowed a specific User Role to see the new templates. It then turned out that only a few people in the User Role could see the new templates. But if a user logged onto another PC it worked…


Error when accesing the Analysis folder in the SCSM Console

After making changes to the user roles, some of the users started to complain about an error when accessing the Analysis Library folder in the Reporting wunderbar.   The first part of the error is  cryptic as: Application: Service Manager Console Application Version: 7.5.1561.0 Severity: Error Message: Failed to retrieve the default task for the…