How to get the Service Manager 2012 Self-service portal running on Sharepoint 2013

This blog post is written by my collegaue Nicklas Halme from Microsoft Consulting Services in Finland. Great Work Nicklas 🙂    NOTE! The following steps are not a supported method and should ONLY be used for lab / testing purposes!!! ************** I ran into a situation that my customer wanted to use only Windows Server…


Service Request Activities, added without prefix

When using the Exchange Connector and users reply to the mail, including the [SRxxxxx], if not configured correctly, the connector will create new activities, even despite the SR being completed. If the Exchange connector is set to use the Default Service Request when updating Service Requests, these two new activities will be added every time…