I’ve been updating a couple of SCSM2012 SP1 installations to UR2 and everytime time I run into the same problem – the installation fails.
The installations fails with: error occured while executing custom action: “_Installhealthserviceperfcountersforpatching”
Looking at the SCSM2012_CU_KB2802159_AMD64_7.5.2905.125.msp.0.log I can see the following errors:
InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070002. momv3 “D:\Microsoft System Center 2012\Service Manager\MOMConnectorCounters.ini”
InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070002. MOMConnector
InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070002.
InstallPerfCountersLib: Retry Count : .
InstallHSPerfCounters: Failed to install agent perf counters. Error Code: 0x80070002.
The arguments are: -2147024894, The system cannot find the file specified.,
It turns out that the environments were missing a registry entry for the MOMConnector Performance counters and this caused the error. The key missing is: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MOMConnector
I created the reg entry (found on a SCSM DW MS) and reran the installation of UR2 with success. The reg-file to created the entry is added to this post. Before importing the Reg-File, make sure the path of where SCSM is installed is correct, if not change this linie in the reg-file: “”Library”=”C:\\Program Files\\Microsoft System Center 2012\\Service Manager\MOMConnectorPerformance.dll” and then do the import.
You may also need to copy the DLLs and biniaries to the folder, for different reasons I will not be sharing these on the this blog.
Note: After the failed installation of the update, all the workflows stopped running and as soon as the updated completed successfully, they started to be processed again.