SCSM – The item cannot be updated…..aka. Click Apply and die :-)

I guess you all have seen the error message below:


The problem all relates to internal workflows, that kicks in as soon as you hit Apply.

Here’s a short example:

1. The incident is created and you click Apply. This will add the following entry to the history log:

 2. Internal workflow engine starts and will within a minute or two, add the newly created IR to queues that are used SLO measurement.

3. Next the workflow applies the SLO targets, based on queue membership


If you click apply and start working in the IR, you can end up getting the ‘The item cannot be updated…..’ because the workflows have updated the IR and you don’t have these updates in the current form. If you have clicked apply, make sure to refresh before you start making any changes to the IR.

If you disable SLO and queues, you will not have these problems. So when you plan for introducing SLM to your organization, make sure to inform the SCSM console users about the ‘Refresh’ button.


Another new challenge is introduced with SCSM 2012, the new attribute “First Assigned Date’ is introduced for SLA measurement. So when a user is added to the ‘Assigned To’, the workflow after a minute or 2, updates the First Assigned date:

If you don’t plan on using the First Assigned date for any reporting purposes, you can disable this workflow, by importing the MP that Anders Asp has created. You can read more here:

For more information, see here:

Update: There now is a official KB on the issue:

Comments (1)

  1. showbox dl says:

    Thanks for the great info. I really loved this. I would like to apprentice at the same time as you amend your web site, how could i subscribe for a blog site?
    For more info on showbox please refer below sites:
    Latest version of Showbox App download for all android smart phones and tablets. – It’s just 2 MB file you can easily get it on your android device without much trouble. Showbox app was well designed application for android to watch movies and TV shows, Cartoons and many more such things on your smartphone.
    For showbox on iOS (iPhone/iPad), please read below articles:
    Showbox for PC articles:
    There are countless for PC clients as it is essentially easy to understand, simple to introduce, gives continuous administration, effectively reasonable. it is accessible at completely free of expense i.e., there will be no establishment charges and after establishment
    it doesn’t charge cash for watching films and recordings. Not simply watching, it likewise offers alternative to download recordings and motion pictures. The accompanying are the strides that are to be taken after to introduce Showbox application on Android.
    The above all else thing to be done is, go to the Security Settings on your Android telephone, Scroll down and tap on ‘Obscure sources’.