Orchestrator Runbooks not appearing on the web console

I was creating new runbooks in System Center Orchestrator 2012 and wanted to synchronize them to Service Manager 2012, but after running the connector the runbooks still didn't appear.

Browsing to the Orchestrator web console I could see the runbooks wasn't even available here.


1. Open SQL Management studio and connect to the SQL Server and instance hosting the Orchestrator Database

2.Type in the following SQL Query:


3. Refresh the Orchestrator web console and the runbooks are there.

4. Start the SCO -> SCSM connector and the runbooks will be available as well.


If the problem reoccurs, you can do the following to run a scheduled cleanup of the Authorization table:

1. Open SQL Management studio and connect to the SQL Server and instance hosting the Orchestrator Database

2.Type in the following SQL Query:

EXEC [Microsoft.SystemCenter.Orchestrator.Maintenance].EnqueueRecurrentTask ‘ClearAuthorizationCache’


This will establish a new SQL Service Broker conversation to flush the authorization cache every 10 minutes.

Comments (15)
  1. Anonymous says:

    worked for me too – THANK YOU!

    I'll tweet this one!

  2. Hi Thomas,

    Great Article.


  3. Rich Hicks says:

    Thanks.  This worked for me.

  4. Ha Nguyen says:

    It worked for me. GREAT advise. thanks a lot for sharing.

  5. Mike Baker says:

    Thx! this has been very helpful.  Do you know if this issue has been resolved in SP1?

  6. Romain says:

    J'ai eu le problème avec le SP1.


  7. Steve says:

    Hi, still seeing this problem post SP1

  8. Just clearing the authorization cache may not solve the problem. opalis.wordpress.com/…/runbooks-not-showing-up

  9. Jon says:


    Thanks You,.

  10. Anonymous says:

    Si votre console web vous affiche ceci :
    Executez la requète SQL suivante : TRUNCATE TABLE [Microsoft

  11. Andy says:

    Hy, Same Problem in R2 still Standing?

  12. JakobGSvendsen says:

    I have experienced it in the newest R2 UR today.

  13. Thanks for the help…

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