Event ID 21023 – Management server not downloading configuration files


Earlier today one of my management servers quit receiving new configuration and all agents reporting to it also quit updating their configuration.  I got the event 21023 every 5 minutes in the Operations Manager log :

Log Name:      Operations Manager
Source:        OpsMgr Connector
Date:          20-10-2010 14:58:00
Event ID:      21023
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:     xxxxx.xxx.xx
Description:
OpsMgr has no configuration for management group XXXX and is requesting new configuration from the Configuration Service.

All of my other Management servers had no issues and functioned as expected.

I logged onto the failing management server and tried the following with no luck:

  1. Restarting the System Center Management service
  2. Rebooting
  3. Deleting the Health Service Stated folder (C:\Program Files\System Center Operations Manager 2007\Health Service State)
    1. New Health Service Stated folder is created but no files are downloaded.

There are no entries in the event log indicating any sort of problem. 

So before going through the extreme measures of reinstalling or applying updates again, I turned the attention to the RMS.

  1. Stopped the System Center Management Service
  2. Deleted the Health Service Stated folder
  3. Started the System Center Management Service

After that the RMS download all the configuration files and management packs as expected. I then restarted the System Center Management Service on the failing MS and it started downloading and everything works again.

The only explanation is that a few days ago a MP was updated and maybe this triggered the failure.


Comments (7)

  1. Kevin Holman says:

    The HealthService edb can get corrupt – and cause this issue.  Have you applied support.microsoft.com/…/981263 ? (non-issue if on 2008R2)

  2. Anonymous says:

    Thank you very much.

    That RMS part was indeed important.

  3. Seth Goodman says:

    So what happens when you delete the folder on the RMS and it is created but is empty?

  4. Eiba Haddad says:

    HI , I will repeat Seth’s question here as I have the same issue

  5. Marco N. says:

    Thank you, it worked for me today.

  6. Dominique says:

    Hello,
    This is working except with the Veeam Collector service installed, not sure why… usually I did the above steps and the client comes back but this did not happen with the collectors… I had to uninstall SCOM Agent, Veeam Collector then re-install them and
    configure it..

    Any idea?
    Thanks,
    Dom

  7. showbox app says:

    Thanks for the great info. I really loved this. I would like to apprentice at the same time as you amend your web site, how could i subscribe for a blog site?
    For more info on showbox please refer below sites:
    http://showboxandroids.com/showbox-apk/
    http://showboxappandroid.com/
    Latest version of Showbox App download for all android smart phones and tablets.
    http://movieboxappdownloads.com/ – It’s just 2 MB file you can easily get it on your android device without much trouble. Showbox app was well designed application for android to watch movies and TV shows, Cartoons and many more such things on your smartphone.
    For showbox on iOS (iPhone/iPad), please read below articles:
    http://showboxappk.com/showbox-for-ipad-download/
    http://showboxappk.com/showbox-for-iphone/
    Showbox for PC articles:
    http://showboxandroids.com/showbox-for-pc/
    http://showboxappandroid.com/showbox-for-pc-download/
    http://showboxforpcs.com/
    There are countless for PC clients as it is essentially easy to understand, simple to introduce, gives continuous administration, effectively reasonable. it is accessible at completely free of expense i.e., there will be no establishment charges and after establishment
    it doesn’t charge cash for watching films and recordings. Not simply watching, it likewise offers alternative to download recordings and motion pictures. The accompanying are the strides that are to be taken after to introduce Showbox application on Android.
    The above all else thing to be done is, go to the Security Settings on your Android telephone, Scroll down and tap on ‘Obscure sources’.