Microsoft Office error when opening if IE temporary file location is changed or blank


 

After editing the Internet Explorer settings via group policy, some users are experiencing errors when trying to launch the Office applications.

 ERROR Examples:

 "Word could not create the work file. Check the temp environment variable."

"Outlook could not create the work file. Check the temp environment variable."

Resolution:

When editing the group policy, ensure that the  Temporary Internet Files setting for "Current Location" is set correctly and/or is not blank.

 

Internet Options > General tab > Browsing History > Settings:

Windows 7 default:  C:\Users\%username%\AppData\Local\Microsoft\Windows\Temporary Internet Files

Windows 8 default:   C:\Users\%username%\AppData\Local\Microsoft\Windows\INetCache

Screenshot of IE Options for Temporary Internet Files

 

Other known causes and resolutions of this error can be found in the Knowledge Base article: 

2285187 "Word could not create the work file" error message when you save a document in Word 2013, Word 2010 or in Office Word 2007
http://support.microsoft.com/kb/2285187/EN-US

Comments (1)

  1. MA Subhan says:

    Thanks for sharing this information it was very helpfull
    MA Subhan
    http://www.upskilltechnologies.com