All files stored on a drive or server share are corrupted and will not open

We are still seeing many reports globally that people are unable to open multiple Office Files (Word, Excel, PowerPoint) or other files such as JPEG or AutoCAD.  This is another symptom of the Malware attack that we reported on in early September.    When attempting to open any files you may encounter one of the following messages:  For Microsoft…


Excel 2013 Pivottable Select Multiple Items checkboxes disappear

 (Updated Dec 2013) It has been reported that after applying the latest updates for Excel 2013, the pivottable option to "select multiple items" and basic filtering is behaving strangely for some users. When making that selection and trying to select various items, the checkboxes are "disappearing". The build this has been reported for is:  15.0.4535.1507…


Excel 2013 PowerPivot or PowerView add-ins are not available

We have had reports of the Microsoft Excel 2013 PowerPivot or PowerView add-ins not loading in the ribbon. When users then try to add the add-ins (File > Options > Add-ins) by browsing to the .dll’s in the COM dialog, they are not added as expected. This problem can occur when using tools for migration, such as AppSense, and all personalization settings…

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