UPDATE: A Microsoft Knowledge Base article to help troubleshoot hangs and crashes in Excel


By Laura Holzwarth

Troubleshooting crashes in Excel be difficult. To assist you in this endeavor, we have published a two articles that walks you through a list of several methods and advanced troubleshooting steps involving hangs and crashes in Excel. These include:

  • Verify/install the latest updates
  • Start Excel in safe mode
  • Investigate possible issues with add-ins
  • Check whether your antivirus software is up to date or is conflicting with Excel
  • Make sure that Excel is not being used by another process
  • Check whether your file is being generated by a third party
  • Test by using a new local or network profile
  • Perform a selective startup to determine whether a program, process, or service conflicts with Excel
  • Repair or reinstall your Office program

The article also includes a section on advanced troubleshooting.

Excel: How to Troubleshoot Crashing and Not Responding Issues with Excel - http://support.microsoft.com/kb/2758592

Excel: Excel: How to troubleshoot crashing and not responding issues in an Excel Files - http://support.microsoft.com/kb/2735548

Comments (2)

  1. Anonymous says:

    Thank you very much. This article is very useful information. I had some issues with Excel, but now I know how to fix them

  2. utt says:

    Open Notepad, type abcdefghij and Enter, Ctrl+A, Ctrl+C, Ctrl+V 30 times. You have 30 lines of abcdefghij now.

    Press Ctrl+A, Ctrl+C to copy the 30 lines of text from Notepad.

    Open a blank new Office 2016 Excel sheet. On the Review tab, in the Comments group, click New Comment. Press Ctrl+V to paste the 30 lines of text. Press and hold the left shift key and then hit the up arrow until all the text in comment have been selected. Press Ctrl+C twice, it will be crashed.

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