“Do you want to download the converter?” when you try to open a file in Excel, Word or PowerPoint KB Article

Hello, this is Laura from the content team from Microsoft. We are seeing a lot of traffic to this KB article, Error message “Do you want to download the converter?” when you try to open a file in Excel, Word or PowerPoint https://support.microsoft.com/en-us/kb/967950 I can’t figure out why this article is getting so many hits, or what…


Excel 2013 and Excel 2016 Large Address Aware Updates

Improvements have been made to Excel 2013 and Excel 2016 applications that may help alleviate issues seen with Out of Memory type of errors. Among the ones most notable are that we’ve added Large Address Aware capability which will provide the opportunity to utilize more memory with 32-bit Excel 2013 and 32-bit Excel 2016, if…


Changes in Office 2016 for Windows

An article is now available listing changes made to Office 2016 for Windows. While there are some broad changes in Office overall, specifically for Excel, the PowerView add-in has been decremented and will be available via the PowerBI Desktop. Changes in Office 2016 for Windows https://technet.microsoft.com/library/mt715497(v=office.16).aspx

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Excel 2016 re-enabled after installing KB3114520

It’s been found that users that have set Excel 2016 as not available via the Office Customization Tool (OCT) for their MSI or Volume License installs are experiencing Excel getting enabled and available on the machine after installing KB 3114520 for Office 2016.       SOLUTION: Microsoft is currently working on a solution for this issue. However, we anticipate the solution…

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Excel 2016 add-in "Inquire" will not load

It's been reported that after applying January updates for Excel 2016, the Inquire add-in is not loading as expected for some customers. The behavior being reported is that the COM add-in is listed under the section for Inactive Application Add-ins and when users try to enable the add-in, it either results in no changes or an error similar to the one…

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Error launching Office applications after January updates

It's been reported that after applying January 2016 update (KB 3114506), customers are experiencing an error on Windows Server 2012 R2 and Windows Server 2008 R2 when trying to launch Office applications such as Excel, Word, PowerPoint and OneDrive for Business. Error Examples: System Error – The program can’t start because davclnt.dll is missing from your computer….

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Office applications crash when opening files from Outlook in Protected View on Windows 10

It's been reported that after upgrading to Windows 10, when opening Office files from Outlook emails, or OWA, the Office applications appear to launch but then throw an error before finally crashing. This only occurs when Protected View is enabled for opening files as attachments.  ERROR Example: Word experienced an error trying to open the file.                Try…

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Form Controls stop working after December 2014 Updates (Updated March 10, 2015)

For some users, Form Controls (FM20.dll) are no longer working as expected after installing MS14-082 Microsoft Office Security Updates for December 2014. Issues are experienced at times such as when they open files with existing VBA projects using forms controls, try to insert a forms control in to a new worksheet or run third party software that may…