Service Delivery Broker (SDB) Catalyst Demonstrates the 4th Cloud Layer

By Eric G Troup, Principal Architect Evangelist, Communications Sector, Developer & Platform Evangelism (DPE). Microsoft and Portugal Telecom SAPO collaborated on and demonstrated the Service Delivery Broker (SDB) Catalyst for Management World Americas held in Orlando, Florida 9-11 November 2010. The SDB Catalyst was originally intended to test and validate the work of the TM…

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Microsoft Lync 2010 now available

by Knut M. Aasrud, General Manager, Communications Sector, Europe, the Middle East and Africa Following a recent post on Unified Communications, today Microsoft announced the availability of Lync 2010, the latest release of our converged communications platform. Lync’s unique functionality offers users a single platform that integrates IM, presence, audio, video and web conferencing to…

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Communication at the heart of business productivity

By Knut Aasrud, General Manager, Communications Sector, Microsoft  EMEA  At the recent Gartner IT Expo, I asked the audience in my Unified Communications speech the fundamental question that many of us will have pondered over when discussing unified communications deployment: Are we adjusting our workplace to accommodate to a new generation whose communication and collaboration…

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Communications Sector at Microsoft’s Worldwide Partner Conference

By Liena Ugarova, Business Development Manager, Communications Sector Industry From July 11-15, Microsoft hosted the Worldwide Partner Conference (WPC) in Washington DC.  This was the largest WPC yet, with over 14,000 attendees from 130 countries participating in 500 sessions and over 20,000 networking meetings.  It was great to meet and talk with the telco partners…

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Meet Steve Mantle

Meet Steve Mantle, born an Australian, later moved to the USA. As Industry Solution Manager for Communications Sector Telco sell-to (selling Microsoft solutions to telecommunications companies) team, Steve is responsible for the Telco Digital Marketing and Telco Server/Datacenter Solutions. How did you end up at Microsoft? My career has spanned IT, systems engineering and business…

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Polycom and Microsoft sign agreement

  We are pleased to share that Microsoft and Polycom have signed a multi-year strategic agreement to deliver solutions optimized for Microsoft unified communications environments. The agreement will allow Polycom to deliver integrated go-to-market UC solutions across voice, video and infrastructure for Microsoft’s market-leading UC platform. For us, this agreement enables us to provide new,…

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LG U+ and Microsoft Sign MoU to Deliver Cloud Services

Microsoft Corp. and LG U+ recently announced a broad strategic alliance that will bring to market a range of cloud services. Under the terms of the alliance, LG U+ will leverage Microsoft’s innovative software platforms and breadth of cloud offerings to enable a connected digital lifestyle and work style for its subscribers. For example, by…

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Business Class Email Subscribers Churn Broadband 31% Less than Average

  About a year ago I heard that subscriber churn for service providers have been increasing at a steady rate of 5% per year with the current rate exceeding 20%. (Source: European Commission 2008, Wireless Intelligence 2008, A.T. Kearney analysis.).   This was interesting to me since I also was hearing from our Microsoft Exchange partners,…

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A New Approach to Customer Care in Support of Next-Generation Services

  We’ve seen some great momentum following our partnership announcement with Convergys at at Mobile World Congress 2010. Most recently, at TM Forum, Convergys announced that they’ve signed up several SI’s to the program including Alcatel-Lucent and Tech Mahindra. In addition, HP was announced as the preferred hardware partner. As we alluded to in an…

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Management World 2010

Management World was another exciting event for us at Microsoft and we had a busy show.  I’ll give you an overview here so you know what we got up to and then you can follow the links for more specific detail on each area. Firstly, Convergys is adding some great momentum to the news of…

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