Convergys and Microsoft Introduce New Solution for CRM

During the TMF Management World show in Dublin, Microsoft and Convergys are making further announcements on the partnership between the two companies on BSS solutions. Here we invite Morag Lucey, Global Senior Vice President of Marketing and Product Management at Convervgys to comment. 

 by Morag Lucey, Global Senior Vice President of Marketing and Product Management at Convergys

In today’s market, it takes a nimble and capable CRM product to truly address dynamic customer needs, coordinating quickly across channels and types of data to provide a positive care experience at peak efficiency. To assist service providers with their business transformation, Convergys and Microsoft introduce a comprehensive business support system (BSS) that improves billing processes, customer service, and time-to-market for new revenue-generating services. With the release of Convergys CRM powered by Microsoft Dynamics CRM, we are extending our recognized industry leadership and expertise in the communications and utilities industries to enable you, our customers, to provide a 360 degree, inclusive customer experience that will help reduce churn and quickly transform your sales agents into power sellers. Convergys CRM will help your business to market more effectively, improve productivity, and gain actionable insights to enhance the customer experience and your customer relationship marketing campaigns. The result is a winning combination for you and your customers.

To read more about Convergys CRM powered by Microsoft Dynamics CRM click here.