A New Approach to Customer Care in Support of Next-Generation Services

  • Article

 

We've seen some great momentum following our partnership announcement
with Convergys at at Mobile
World Congress 2010. Most recently, at TM
Forum, Convergys announced that they've signed up several SI's to the
program including Alcatel-Lucent and Tech Mahindra. In addition, HP was
announced as the preferred hardware partner.

As we alluded to in an earlier post, we expect to see several
more exciting announcements soon. In the meantime, we'd like to extend an invitation
to an upcoming Webinar that features guest speakers from both Microsoft and Convergys.
The Webinar will discuss how easily and quickly the Convergys Smart
Communications Suite powered by Microsoft can be launched as well as provide
tips on providing superior customer experience and creating new or enhanced
business growth plans at a total cost of ownership that can't be matched.

Additional details can be found below. Hope you can join!

Topic: A New Approach to Customer Care in Support of
Next-Generation Services

Date: June 9, 2010

Time: 10:00am Eastern

Presenters:

Bryan Ebstyne, Industry Solution Manager, Microsoft Communications
Sector, Microsoft

Curt Champion, Sr. Director, Business Development, Convergys
Information Management

Chairman:

Darlaine Scott McCoy, TM Forum

How to Register?: It's
easy! Just click here
to register.

 

Debbie van
Leeuwen