Support lifecycle changes for Windows 2000 Server and Windows Server 2003

  Extended Support for Windows 2000 Server will end on July 13, 2010. At this time, Windows 2000 Server will no longer be publicly supported. You will be able to continue using Self-Help Online Support.   Also on July 13, 2010, Windows Server 2003 and Windows Server 2003 R2 (at a supported service pack level)…

Try the new Microsoft Automated Troubleshooting Services

  Here’s a very handy new online service that could get you out of some jams, or just save you time fixing other people’s problems: The recently-launched Microsoft Automated Troubleshooting Services. With one click, Microsoft can detect problems on your machine and automatically fix any common problems that are found.   Here are some of…


Good news: No bump in Custom Support pricing this year

  In response to customer feedback during this global economic downturn, the Help and Support team announced yesterday that it would hold the line on pricing for Custom Support in 2009. Pricing for Custom Support includes an annual enrollment fee that normally escalates year over year, with the pricing published three years in advance. The…


Premier Mission Critical Support for IT now available

  Microsoft today unveiled the Premier Mission Critical Support program, a new a new Microsoft Services Premier Support add-on for mission critical IT support. Premier Mission Critical Support delivers personalized support coverage through designated support professionals with guaranteed response times backed by financial credits, round-the-clock access to expertise and prioritized access to product development teams….